Questions to Ask When Hiring a Cleaning Company

Hiring a professional cleaning company can be a game-changer when it comes to maintaining a spotless home. However, with so many available options, choosing the right service provider can be overwhelming. Whether you're looking for regular maintenance or a one-time deep clean, you must know what to look for to ensure you get reliable, high-quality service. 

In this post, we’ll highlight the key factors to consider when hiring a professional cleaning company, from their experience and reputation to their communication and service offerings, so you can make an informed decision that meets your needs.

Experienced Staff

The last thing you want to do is allow someone inexperienced to clean your home. At best, this could result in dusty baseboards, and at worst, you could end up with a damaged appliance. Either way, the risk is too great. 

Before hiring any cleaning service to come into your home, ensure they’re experienced in residential cleaning. Look for mentions of their years of experience and positive reviews from other homeowners in your area. 

Professional Communication

Don’t bet on whether or not your cleaning service will show up when expected! Select a cleaning company that consistently demonstrates professional communication. This will allow you to plan your schedule, ensure the correct products are being used, and allow you to share any feedback. 

Customer-Oriented

When you pay for any service, you want to feel the associated value. Some cleaning companies will come in and quickly do a once-over of your home, disregarding the needs of their customers. 

Instead, ensure you’re hiring a cleaning company that focuses on your wants and the needs of your home, rather than one that will quickly move through your home to finish the job and move on to their next location. 

Established Presence

Trusting someone to enter your home is not easy, but selecting a cleaning service with an established presence will give you more confidence in granting that access. If you select a brand-new cleaning company with no established local presence, you risk potentially allowing someone untrustworthy into your home. 

By choosing a team of cleaners with obvious experience in the local area, you can give yourself greater peace of mind that the job will be done correctly. 

Reputation

Reviews and word of mouth speak louder than any fancy marketing campaign! As with any product or service, it’s important to vet customer reviews to ensure other homeowners have had positive experiences with the company. Why take a chance on a cleaning company with sub-par feedback when you can select one with stellar reviews? 

However, instead of just looking at the overall rating when evaluating a cleaning company, take your analysis a step further – see how (or if) the business responds to negative reviews. Does the company accept fault and apologize for their mistakes? Do they make it right for the customer? Or are they coming off as combative and defensive? There will be telltale signs in these responses, giving you the extra confidence to choose them or to keep looking.

Taking a look at a company’s reviews gives you more than just an understanding of their star rating, it gives you an inside look into how management runs their business. 

Service Offerings

Clearly not all cleaning companies are the same and this includes in their service offerings. Ensure that the cleaning service you select can actually provide the services you need. For example, if you want only green cleaning products to be used, double check that the company actually offers that as a service - you’d be surprised what you might take for granted!

As you can see, not every cleaning service is the same. Although they might claim to offer everything that the competition does, it’s important to do your due diligence and make sure that they’re the right cleaning company for your home. Luckily, if you’re in the Houston area, you can rest assured that Cleandae has a stellar reputation, experienced staff, and an expansive collection of services. 

There’s no need to look any further, reach out to schedule your cleaning today!