FAQs...it’s Good to know

Yes you can! All our employees undergo a comprehensive background check that includes local, state, and national databases that check criminal records, driving records, and social security traces.

We do our best to know who people are before we bring them on the team. That's why we have an extensive training process that includes a career personality test too.

When you choose Cleandae, you get high quality people that deliver high quality work. You can trust that!

Full-time employees of Cleandae that work in teams of two will clean your home. We don't use subcontractors or part time employees.

Our employees are committed members of the Cleandae team. Almost 50% have been with us for 5 plus years. Cleaning your home is not just a job to us. It's part of our greater mission – give a professional home cleaning experience that you can rely on.

Yes you can, but it's best to contact the office to do so. This allows us to put those instructions on your account, ensuring a consistent, hassle-free clean each visit.

Absolutely! We already try to do this by default. Just let us know when you sign up you'd like the same team each time and we can make that happen. Our teams like it this way too.

Because of sickness and vacation, there may be days when your team is not available. If you've requested the same team for each visit, we'll let you know when that happens.

We have more than 25 teams. We can always change your cleaning team to find a good fit for you.

Yes you can. We clean your home in a professional and efficient way so you can get more stuff done. Your home environment is treated with respect. There's no loud music, talking on a cell phone, or joking around from the team while they're in your home.

Professional, thorough, and efficient – these are the words used the most by our customers who work from home when they give feedback about their cleaning team.

We completely understand that inviting someone new into your home can be a bit nerve-wracking. You can be confident we take your security and peace of mind seriously.

Our staff undergoes thorough background checks, and we only hire individuals we would trust in our own homes. Additionally, our team members are trained to respect your space and belongings.

This is why we try to match you with the same team each time too. Seeing familiar faces and getting to know the team helps establish a routine you can feel good about.

We prioritize transparency and open communication, so if you ever have specific preferences or concerns, feel free to let us know. Your comfort and trust are our top priorities.

Absolutely. We completely understand the importance of your personal belongings. Our team at Cleandae is trained to treat your home with the utmost care and respect.

We remind our teams that they are not just cleaning a space – they are guests in someone's home. This mindset ensures that your belongings are handled with the same care and consideration as if they were our own.

If you ever have specific instructions or items that need special attention, feel free to let us know.

Yes and absolutely! At Cleandae, professionalism is at the core of what we do. Our dedicated teams take pride in maintaining a high standard of behavior and appearance. You can easily spot our company cars with our distinctive colors and logo, driven by uniformed and well-groomed professionals.

We believe that professionalism extends beyond the quality of our work – it's reflected in how we present ourselves in your home. While everyone has their own style, we've found that our commitment to a professional image sets us apart. We want you to feel confident and comfortable with our team members in your space.

Yes you are. We're fully insured for both property damage and employee injury while working in your home. This means you're protected, and you won't have to worry about unexpected liabilities.

It's important to note that not all cleaning services provide this level of assurance. Many individuals or smaller companies may lack insurance, leaving homeowners vulnerable.

When you choose Cleandae for your home cleaning, you get more than just clean home. You get a hassle-free and worry-free experience.

We take every measure to make sure accidents don't happen, but if they do, we always take full responsibility. We are proactive. We'll let you know if something needs your attention. We'll also make it right for you – no matter what.

Since 2015, we've cleaned over 100,000 homes, so we're able to give you an estimate you can trust.
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Your estimate depends on:
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● the size of your home

● the frequency you choose

● the number of pets you have

● the condition of your home

● your choice of add-ons

This lets us estimate how much time we need to clean your home and give you a price.

You sure can. Have an upstairs that does not get used often? Want to rotate the cleaning spaces of your home? We can create a cleaning plan to fit your needs and budget.

If you sign up online, just let us know in the comments section what your needs are. We'll reach out to get you an adjusted plan and price. Or give us a call, and we'll find a way to take care of your cleaning needs.

Great question! We offer discounted pricing for recurring cleanings because it allows us to provide you with not just a clean home but a consistently maintained one. When you choose our recurring service, you commit to a regular schedule, allowing us to optimize our team's routes and plan efficiently. This predictability means we can offer you a discounted rate as we can plan and allocate resources more effectively.

Unlike one-time cleanings, where the level of cleanliness is variable and scheduling can be more challenging, recurring cleanings allow us to streamline our operations. The commitment to a regular cleaning schedule benefits you with a lower price, knowing that your home will be taken care of consistently. We value the trust you place in us for ongoing services, and this discount is our way of showing appreciation for that commitment.

We know life happens and sometimes you need to cancel or move your cleaning day. Just let us know by 3 PM the day before your visit and we can make it happen. We don’t like to charge fees, but if you need to cancel after 3 PM the day before your visit, you can do so with the $40 late cancellation fee.

Absolutely not! We believe in keeping things simple and transparent.

Unlike some services that may tie you into contracts or charge hefty cancellation fees, we don't believe in those practices. At Cleandae, there are no long-term commitments or hidden fees.

However, we do have a nominal $69 charge if you choose to cancel your recurring visits before the second cleaning. This charge is designed to bring your initial cleaning cost more in line with our one-time cleaning price. We understand that circumstances can change, and we want to make the process as straightforward as possible. Our focus is on providing you with the flexibility you need, without any unnecessary complications.

Great question! While tipping is not required, it is always appreciated. Our team works hard to ensure your home is cleaned to the highest standards, and if you feel inclined to show your appreciation through a tip, it is a kind gesture that our housekeepers truly value.

In terms of the American cultural norm, tipping in the home cleaning industry is customary, but we want to emphasize that it's entirely at your discretion. We don't want our customers to feel obligated, and your decision to tip or not will not impact the level of service you receive. Our primary goal is to make your experience with us exceptional, and your satisfaction is what matters most.

Your card on file will be charged around 10:30 am the day after your cleaning visit.

Well, you can definitely expect a clean home when we're done. :)

Your Cleandae cleaning team will arrive during the time window on your account, and will bring all the supplies needed to deliver a professional home cleaning. They will leave after completing the cleaning checklist for your home, and you’ll be billed electronically within 24 hours.

For more info, like how to prepare your home for your cleaning visit or what to do about your pets, see our what to expect page.

No need to worry about supplies! We bring all the necessary equipment and cleaning supplies with us.

If you have any specific products you'd like us to use, just let the office know before your visit. We'd be happy to do so.

Our standard cleaning covers all the basics to get your home clean and fresh.

‍Standard cleaning includes

‍‍All areas
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‍● Vacuum carpets

● Sweep and mop floors

● Dust furniture

● Dust ceiling fans

● Dust window sills

● Clean light switches

● Take out trash

‍Kitchen

‍● Includes everything in All areas +

● Clean and disinfect sinks and counters

● Clean other surfaces

● Clean and wipe outside of appliances

● Clean inside microwave

● Place dishes in dishwasher

‍Bathrooms

‍● Includes everything in All areas +

● Clean and disinfect toilet

● Wipe down baseboards

● Clean and disinfect tub and shower

● Clean and disinfect sinks and counters

● Clean and wipe mirrors

● Clean and shine faucets

‍Bedrooms

‍● Includes everything in All areas +

● Change bedding (if left out on bed)

● Make beds

For a deeper clean, you can always add our à la carte add-on services to any of your cleaning visits. See our add-on services here.

We send a team of two housekeepers to clean your home.

We've found that this duo approach not only ensures thorough cleaning but also maximizes efficiency. With two skilled professionals, your home gets the attention it deserves without taking up your entire day.

These are some things we don't clean:

● Areas higher than the 2nd step of a step ladder

● Chandelier cleaning

● Cleaning of mold, bodily fluids, pet waste & vomit, etc.

● Wiping light bulbs

● High levels of trash or clutter

● Scrubbing of painted walls

● Interior of washer and dryer

The main difference between a move-in clean and a move-out clean is in the pricing structure and the inclusion of deep clean add-ons.

With our move-in clean, you enjoy a flat rate, providing transparency and predictability. It covers our standard cleaning, and you have the option to add any deep clean extras for an even deeper clean if desired. Learn more about our move-in clean here.

On the other hand, our move-out clean includes everything in our standard clean and the move-out deep clean add-ons. See more about our move-out clean here. The pricing is hourly, ensuring a comprehensive clean tailored to a traditional move-out cleaning. While the exact cost is determined after the cleaning, you can expect a thorough and detailed service to leave your old space in top condition.

Yes they can. We're pet friendly and can clean with your pets in the home. It is best to secure your pet if they don’t like strangers in their home or can be aggressive. This allows the cleaning team to focus on cleaning your home efficiently and also reduces your pet’s fear about other people in their home.

We ask for feedback after each cleaning because your input is invaluable to us. It's not just about gauging satisfaction; it's a vital tool for continuous improvement. Your ratings help us address any concerns promptly, ensuring your ongoing satisfaction. Additionally, it allows us to recognize and reward our teams when they get good feedback. So, please let your team know how they did. They appreciate it all.

With our "Be Happy Guarantee," your satisfaction is our top priority. If anything is missed or you're not entirely satisfied, we'll make it right – guaranteed! Simply let us know, and we'll return the same day or the next day to address any concerns at no additional charge. Your happiness is our commitment.

If you're not happy with your service, don't worry. We can fix it! Whether it's adjusting the cleaning team, addressing specific concerns, or matching you with a different team, we're here to listen and solve any issues. With over 25 teams, we can easily find a better match to ensure your cleaning experience meets your expectations. Your happiness matters to us!

We pay our staff as full-time employees. We pay for performance. We pay well. This matters!

Our Cleandae teams are professionals at what they do – making your home cleaning experience the best it can be.

By investing in our team, you receive not only exceptional cleaning but also the expertise and commitment of individuals who take pride in their work.

No, we don't use contract labor. All our housekeepers are full-time employees.

This matters because it gives us better control over the quality of our cleaning. Our thorough training processes and consistent work standards ensure top-notch service. With full-time employees, we can guarantee the quality and safety of our cleaning. We're fully insured, providing protection in case of any unforeseen incidents during the cleaning. Your peace of mind and the quality of our service are our top priorities.

We ensure the best housekeepers are part of our team through a combination of strategic practices. We don't rush our hiring process or settle for just anyone. We maintain a consistently strong staff, allowing us to be selective in choosing the best cleaners for your home. To gauge their potential success, all candidates take a career personality test. We foster an environment where top-notch professionals thrive by paying well, maintaining a positive culture of appreciation, providing a professional work environment, and recognizing outstanding work.

You sure can. Just let us know what day works for you and we'll get it done.

Yes you can. We know life happens and sometimes you need to reschedule your cleaning. Just let us know by 4 PM the day before your visit and we can make it happen. We don’t like to charge fees, but if you need to cancel after 4 PM the day before your visit, you can do so with the $40 late cancellation fee.

Just let us know by phone, text, or email that you need to stop you recurring cleaning visits.

There are no contracts when you choose Cleandae.

‍However, we do have a nominal $69 charge if you choose to cancel your recurring visits before the second cleaning. This charge is designed to bring your initial cleaning cost more in line with our one-time cleaning price. We understand that circumstances can change, and we want to make the process as straightforward as possible. Our focus is on providing you with the flexibility you need, without any unnecessary complications.

Yes you can! Our never cancel promise – We. Never. Cancel. You can depend on us!

We don't offer appointment times. We offer an arrival window time of two hours and we're pretty good at keeping that. If the arrival window time changes during the day we'll let you know.

If you cleaning day falls on a holiday (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day) we'll reach out beforehand to see if the day before or the day after will work for you.

No you don't. 75% of Cleandae customers are not home when we clean. They'll leave a key in a secret place or give us a code to unlock the door. After we clean, we lock up as instructed.

Of course, if you want to be home to let the team in that is possible too. Just let us know what works best for you and we'll make it happen.

We'll always keep you in the know about your upcoming visit so you can plan your day. You'll get a reminder email two days before your cleaning visit and a text reminder the day before. On the day of your cleaning, you'll get a text when we're on our way to your home, usually about 20-30 mins before we arrive.

You can leave us a key in a secret place, give us a code to the door, or be home to let the team in. Whatever works best for you we can do.